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Terms & Conditions

Terms and conditions, ordering procedure

The following Terms and conditions apply to the goods purchased by the “Customer” via the website www.shinybow.eu. The “Supplier” is the company SHINYBOW CZ, s.r.o. (Ltd.), Identification number 27575870, domiciled at CZ-250 88 Čelákovice, B. Smetany 1599, registered in the Commercial register led by the Municipal Court in Prague, Department C, File 115099.

1. Ordering of the goods

1.1 The list of the goods is quoted at www.shinybow.eu. Not all goods are immediately available. The Supplier does not guarantee the immediate availability of all products. The goods availability will be confirmed after placing the purchase order.

1.2 The Customer picks the required goods and determines the number of pieces, fills in the order form, including the telephone and mail connection and VAT No. It is possible to register for a re-login. The Customer sends the order. The receipt of the order into the system is confirmed immediately by a return email. The sent order is considered as an offer for a contract conclusion. Upon the receipt of the order, the Supplier processes a proforma invoice, which will also include the postage amount according to the weight of the consignment and the country of destination. Simultaneously with sending of the proforma invoice, the expected delivery date will be communicated to the Customer. 

1.3 For delivering of goods abroad as well as domestically, the Czech Post is used preferably. It is also possible to use a different supplier after agreement.

1.4  An advance payment is required. Payments in cash are not acceptable.

1.5 Both, the Customer and the Supplier may, without giving any reason, cancel the order until the proforma invoice is paid.


2. Conclusion of contract and shipping of goods

2.1 In case of goods, which should be delivered to the Customer by mail, the contract is regarded as concluded at the moment, when the amount from the proforma invoice is credited to the Suppliers’ account.
 
2.2 The binding confirmation of the order is represented by the confirmation email including the information about the goods availability and dispatch and with the attached proforma invoice. 

2.3 After the conclusion of the purchase contract, this one can only be changed or cancelled after a prior agreement between the Supplier and the Customer and under conditions agreed with each other or in case the goods are permanently unavailable.

3. Complaints
3.1 The guarantee period for the goods is 12 months for legal persons, 24 months for individuals. The warranty starts from the takeover of the goods by the Customer. The guarantee does not apply to the normal wear and tear of the goods (or parts thereof). The Customer claims by email. The Supplier informs the Customer about the way of solving the complaint and the next procedure within three working days from the notification of the complaint. The deadline for processing the claim is thirty days. 

4. Withdrawal from the contract

4.1  The Customer is entitled to withdraw from the contract if the Supplier fails to meet the agreed delivery terms.

4.2 A Customer who does not purchase the goods for the purpose of his business or other entrepreneurial activity has, in accordance with Section 1829 (1) a) of the Civil Code, the right to withdraw from the contract within 14 days from the receipt of the goods.

 4.3 The Supplier is only entitled to withdraw from the contract until the goods are dispatched and only in case of unavailability of the goods or a significant change in the price of the goods from the subcontractor. However, prior to withdrawal, the Supplier is always obliged to contact the Customer in order to agree on the next steps.

4.4 In case of the withdrawal from the contract, the Customer bears the costs related to the returning of the goods.

5. Customer privacy

5.1 All personal data, communicated by the Customer to the Supplier, must not be provided to third parties or other entities without the consent of the Customer, except for completing the purchase contract based on these General terms and conditions, and will be treated in accordance with the Act No. 101/2000 Coll., on the protection of personal data.

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